Position: Technical Trainer: Exec/ Sr. Executive, Mumbai
Skill Set:
Technical Training, Training Need Analysis, Training Calendar, HR Coordination, OJT, Classroom Training, Training Budget, MIS, Induction, Excellent English & Marathi communication skills
DepartmentAdministrative
Experience: 4 to 8 years
Job Type: Full Time
Number of Positions: 1
Location: Mumbai
Job Description:
Job Responsibilities
Training:
• Training Need Identification and Analysis; customization of Training Methodology
• Preparation of Monthly Training Calendar
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days
• On the job training to the front - end employees
• Plan and deliver induction to current hires on bi-monthly basis
• Plan and deliver new hire’s training program on bi-monthly basis
• Plan and deliver existing employees training program
• Plan and conduct on the job training in SAP/BOT as per business requirements
• Plan and co-ordinate the new business initiatives of the company
• Act as counsellor for handholding of employees
HR:
• Coordinate with HR:
• To receive the list of new joinees eligible for induction and new hire training as per the training calendar
• To submit the attendance of trainees undergoing induction and new hire training
• To track three monthly assessments of trainees and carry out counselling whenever required
• To help solve issues related to attendance, ID card, uniform etc.
Budget & MIS:
• Generate and maintain training related employee database
• Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
• Record actual monthly
• training expenditure in training MIS
Operations & Customer Service:
• Encourage and direct supervisors for collecting customer feedback forms
• Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
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