Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of
South Asia's largest and most iconic hospitality companies. With a legacy of
over 120 years, we are dedicated to delivering exceptional experiences to our
guests through our diverse portfolio of hotels, resorts, and palaces.
CAREERS AT IHCL
At IHCL, we believe our employees are our greatest asset. We are committed to
fostering a dynamic work environment that encourages innovation, collaboration,
and personal growth. Join us in creating memorable experiences and shaping the
future of hospitality. Explore exciting career opportunities with us and be a
part of a vibrant team that values passion, excellence, and diversity.
JOB OBJECTIVE
To ensure cleanliness & upkeep of the hotel and provide highest level of service
and comfort which enkindles guest satisfaction while keeping in line with the
brand guidelines and departmental SOPs.
ESSENTIAL JOB TASKS
Monitoring cost and budgets for the department
Inspection of rooms and public area ensuring that all the standards are adhered
to.
AREAS OF RESPONSIBILITY
•Instruct staff to get rooms ready according to guest requests. Inspect the room
& fill check list. Transparent rooms after inspection on time. Coordinate for repair
or maintenance job orders with Engineering.
•Supervise cleaning activities like super cleaning ,deep cleaning, carpet
cleaning, maintenance of artwork, marble polishing, wood polishing, pest control
etc. as per the schedule and ensure data is up to date.
•Ensure that all rooms are prepared in accordance with guest preferences. Ensure
all guest requests are being handled professionally and are closed within the
prescribed time period. Ensure all guest complaints are being handled and
escalated if required.
•Document daily consumption record, complaint handling and compliment records.
Maintain the weekly consumption for room supplies by checking physical
inventory. Prepare cleanliness index for each staff member fo