SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools.
‘Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time.
CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives.
· Maximize Service and Network availability.
· Enhance customer experience
To achieve the objective, CLOUD GM needs to
· Provide expert level (Level 3) support for the cloud infra critical incidents happening in the network.
· Ensure Corrective and Preventive actions through problem management.
· Conserve and disseminate Knowledge acquired.
· In depth technical discussion with vendor experts to bring the solution & implement effectively
· Extend support in presentations from the cloud infra stands point.
Legends –
TAC – Technical Assistance Centre
PBM– Problem Management
KM – Knowledge Management
2. Key Accountabilities / Key Result Areas
• To lead and govern end-to-end telco cloud operations across Nokia, Cisco, Ericsson, Mavenir, ZTE & Huawei setups and ensure 24x7 support for critical incidents across VIL network with focus on SLA adherence, network stability and customer experience.
• Drive advanced troubleshooting strategy using cloud OS/hardware logs, alarms, outages & KPI analytics with strong understanding of ETSI MANO architecture.
• Provide leadership on RedHat OpenShift and cloud-native platforms ensuring operational excellence and platform stability.
• Drive adoption of NFVI solutions and recent technologies like OpenShift virtual
📌 GM - Lead Cloud (India)
🏢 Vodafone Idea
📍 India
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