To manage the IN (Data, Voice Charging) & VAS operations, projects rollout,
system consolidation at circle level.
This role includes engagement with Product factory, COG, SNOC, Planning,
Transport team CXX and various inter-functional circle teams i.e. Marketing, CS,
RA & Business, so as to deliver superior quality IN & VAS services at the
circle.
Focus on Customer experience, revenue leakage handling, and active engagement in
outage and non-outage emergency due to HW failure, configuration issue or SW
bug.
Managing on-site activities for IN/VAS servers at mentioned location.
Key Result Areas/Accountabilities
1. FIELD SUPPORT: Field support for issues resolution related to HW/SW. Support
to SNOC during incident resolution, upgrades and planned events at onsite.
Report failures and drive to resolution. System monitoring and hygiene
management.
Service usage tracking, KPI analysis and improvement. Pro-active
failure analysis. Offline backup support and movement. MIS & Reporting.
Support SNOC integration & Network Consolidation. Process adherence as
directed by COG and SNOC. Support for internal & external audit activities.
Technical UAT whenever required
2. CUSTOMER SUPPORT: Enrich customer IN&VAS; services by meticulous Customer
complaints analysis and resolution raised by CS/Mkt/Sales team. Revenue
share services issues resolution in coordination with marketing, IT, RA and
SNOC. Drive to maintain NIL revenue leakages in circle and faster resolution
to customer complaints due to system issue or product concern.
3. PROJECT SUPPORT: Support current IN&VAS; services/Platform rollouts. Supports VAS
Infrastructure management and hygiene. Support field trials and POCs.
4. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory
management and quarterly
📌 Manager-Core, IN (Ahmedabad)
🏢 Vodafoneidea
📍 Ahmedabad
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.