About Atos Group
Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is the brand under which Atos SE (Societas Europaea) operates. Atos SE listed on Euronext Paris.
The purpose of Atos Group is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a secure and secure information space.
Location - Mumbai / Bangalore
Experience : 10-15 Years
Skills - CyberSecurity SDM
Role Overview
The Service Delivery Manager (SDM) in Cyber Security is responsible for ensuring reliable, SLA-driven delivery of managed security services to customers. The role acts as the bridge between customer, SOC operations, and internal delivery teams, ensuring agreed service levels, quality standards, and contractual commitments are consistently met. The SDM is accountable for service performance, governance, customer satisfaction, and continuous improvement, while proactively managing risks, escalations, and operational challenges.
Key Responsibilities
- Own end-to-end delivery of cybersecurity services (SOC, monitoring, incident response, etc.)
- Ensure SLA/KPI compliance and meet contractual service commitments
- Act as primary escalation point for security incidents and service issues
- Manage customer relationship and drive regular governance reviews
- Coordinate
📌 Cybersecurity Service Delivery Manager (Mumbai)
🏢 Atos
📍 Mumbai