Job title: Lead - Global Workday Service Management
Location: Hyderabad
Job Type: Fulltime/Permanent

About the job

We are seeking a seasoned Lead - Global Workday Service Management to spearhead and manage a team of Specialists dedicated to delivering exceptional support to P&C; Stakeholders. This pivotal role is responsible for ensuring the timely resolution of intricate issues, fostering collaboration with cross-functional teams, and driving service excellence. The ideal candidate will possess robust troubleshooting skills, substantial leadership experience, and a steadfast commitment to enhancing support processes. This position entails managing a team of Support & Expertise Specialists.

Main responsibilities:

Leadership:
- Very strong communication skill, and senior stake holder management
- Provide direction and guidance to a team of specialists, overseeing their activities to ensure adherence to KPIs and SLAs.
- Capabilities of managing overseas team
- Execute global and local reorganizations within Workday, collaborating closely with senior P&C; Stakeholders.




- Forge solid partnerships with People and Culture and People Services teams to efficiently support and advise on business needs at the local level, aligning priorities accordingly.
- Manage HR queries from employees using the procedures provided and articles in the knowledge base
- Work in the case management tool to report each case and progress on the resolution
- Provide special support for P&C; Senior Stakeholders within the agreed range and maintain a consistent approach while aligning to data governance standard
- Create, update, activate, deactivate and delete master data relating to organization, positions, employees and contractors globally
- Deliver dedicated Services Requests with regards to P&C; Support
- Execute large scale test scenarios for project or initiatives
- Support End-to-end testing scripts with high level expertise and knowledge at complex tier II query management of workday.

📌 Lead - Global Workday Service Management (Hyderabad)
🏢 Sanofi
📍 Hyderabad