Role Description:

§ Lead change impact assessment â determining business readiness activities and detailed operational impact assessment

§ Ensure MI & analytics reporting is in place and Support ongoing adoption and benefits tracking.

§ Maintain visibility of the delivery plans tracking dependencies and constraints and interface with Delivery, Product, Business teams to manage the customer activation and produce robust Go To Market, communications and training plans

§ Lead all business readiness activity associated with an individual release of new features (including training,

communications, pilots, MI, release approach etc.)

§ Support markets with production of internal and external comms, training materials, migration and

implementation approach definition, providing consistent support and materials that maximize reuse.

§ Ensure compliance to any relevant in-country regulatory approvals and lead go / no go governance activity.

§ Lead a go / no go call, ensuring the relevant documentation and approvals are obtained before

customer go live.





§ Lead Hypercare reporting to track post activation adoption, customer feedback and impacts

§ Lead where appropriate & support the business reporting at portfolio level - at PSC and market PSCs.

§ Attend the PWG and stand ups as necessary and represent customer go live reporting and status.

§ Usually manage a team of direct reports comprising Digital Market Activation Analysts.

§ Set the direction and manage a team of allocated Digital Market Activation Analysts.

§ Maintain and monitor all relevant Jira tasks and ensure timely Jira updates and reporting of status.

§ Lead all business readiness activities from initial engagement to ongoing feature enablement associated with customer launches of current features

§ Lead Change Impact Assessment â determining business readiness activities and using these to shape the approach to

customer launch including a robust communications and frontline training p

📌 Senior Consultant (Mumbai)
🏢 ANRGI TECH
📍 Mumbai