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Role title : Assistant Director – Service Excellence

Job Summary

Support the Service Excellence Leader in shaping, driving, and governing the Service Excellence agenda across GDS by enabling strategy execution, driving insights, and ensuring structured governance, reporting, and compliance.

Acts as a central orchestration layer between strategy, execution teams, and leadership—ensuring initiatives translate into measurable outcomes.

Key Role and Responsibilities

As a consultant, the Assistant Director will provide strategic insights and solutions to drive service excellence. They will support team members and business teams , fostering a culture of continuous improvement and professional growth. By leveraging their expertise,



the Assistant Director will guide the implementation of best practices and innovative methodologies within the organization.

Strategy & Thought Leadership Enablement
- Support the Service Excellence Leader in defining and articulating the Service Excellence strategy and roadmap
- Conduct research, benchmarking, and internal analysis to inform strategic decisions
- Develop executive-level presentations, viewpoints, and communication artefacts
- Translate leadership vision into structured initiatives, frameworks, and action plans
- Support in shaping recent service excellence initiatives (AI, automation, quality, governance)

Initiative Governance & Transformation Tracking
- Establish and manage a central initiatives tracker across Service Excellence programs
- Monitor execution of transformation initiatives (CI, digital, process excellence)
- Track benefits realization, KPIs, and ROI across i

📌 Assistant Director_Service Excellence (Delhi)
🏢 EY Studio+ Nederland
📍 Delhi