This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Support Engineer based in India.

This role offers an exciting opportunity to contribute to the advancement of healthcare and diagnostic technologies by delivering high-quality technical support to customers across the region. As a key member of the service organization, you will be responsible for ensuring optimal instrument performance, minimizing downtime, and supporting healthcare professionals in delivering accurate and timely patient diagnostics. The position combines hands-on technical expertise with customer relationship management in a dynamic and mission-driven workplace. You will work remotely while collaborating with cross-functional teams and leveraging continuous improvement practices to enhance service quality and customer satisfaction. This role is ideal for experienced technical professionals seeking meaningful impact in the life sciences and diagnostics sector.

Accountabilities:
- Install, commission,



and maintain diagnostic instruments while providing operational training and guidance to customers during implementation.
- Execute preventive maintenance schedules, modifications, and service activities to ensure maximum equipment uptime and performance.
- Diagnose and resolve complex technical issues, escalating when necessary to minimize customer disruption and service delays.
- Manage spare parts inventory and ensure appropriate availability of critical components to support field service operations.
- Build and maintain strong relationships with assigned customer accounts by delivering responsive and high-quality technical support.
- Drive corrective and preventive actions based on customer feedback and service performance metrics to continuously improve service delivery.
- Utilize CRM systems to manage service requests, document interventions, track activities, and ensure timely call closure.
- Supp

📌 Senior Customer Support Engineer (India)
🏢 Jobgether
📍 India