Respond to player queries via email, chat, social media, and app store reviews.
Resolve issues related to gameplay, accounts, payments, rewards, and technical concerns.
Coordinate with Product, QA, Engineering, and LiveOps teams to resolve player issues.
Escalate bugs with proper documentation.
Monitor and respond to app store reviews and community feedback.
Manage support tickets and maintain accurate records.
Share recurring player feedback to improve the gaming experience.
Meet SLA, CSAT, and support quality standards.
About Company: Octro Incorporation is India's fastest-growing mobile gaming company. We are a rapidly expanding team that has recently grown to over 60 members. Our current team includes graduates from Stanford University (CEO/founder), NSIT, IITs, INSEAD, Penn State, and LSE. Octro is backed by Sequoia Capital and was founded in June 2014.
📌 Chat Support (Noida)
🏢 Octro
📍 Noida
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