ApplyBoard simplifies the study abroad application process by connecting international students, international student advisors, and educational institutions on one personalized platform. For more than a decade, ApplyBoard's team members have been dedicated to breaking down barriers to international education, while thriving at a company that invests in their career growth. Our six core values guide us in our mission to educate the world, and are the foundation of our company culture. As an organization built on diversity, our team members are representative of the students we support.
The Prospect:
The Associate Operations Manager oversees the daily operations of the customer experience team, ensuring tasks are completed efficiently and KPIs are met. This position involves coaching and mentoring team members, monitoring performance, and providing guidance on complex admissions issues while ensuring accurate and timely application processing. The Associate Operations Manager also drives continuous improvement through process documentation, optimization,
and collaboration with cross-functional teams to resolve escalations and enhance automation success rates.
What you will be doing everyday:
Team Oversight & Leadership
- Oversee the daily operations of the admissions team to ensure effective workflow and task completion.
- Monitor team performance to ensure KPIs are met and team goals are achieved
- Create and share progress reports with the PSM.
- Provide coaching, mentoring, and training to support the ongoing development of individual team members and the team as a whole
- Assist the team members by ensuring requirements are clear and accurate for each school. Any changes are implemented accordingly
- Manage Team application assignments and workload to ensure all priority tasks are being completed
Training & Knowledge Sharing
- Provide support in the onboarding and training of new and existing team members.
- Ensure all training materials are regularly revie