The Manager – Production Governance & Technology Operations will act as the enterprise-wide custodian of production reliability, operational governance, observability, and production readiness across Corporate Banking Technology platforms.
Unlike application-specific production support teams, this role provides horizontal oversight across domains, ensuring all systems meet defined standards for production readiness, observability, resilience, reliability, release governance, and operational controls before and after production deployment.
The role combines strategic governance, SRE principles, production operations leadership, incident management, and cross-functional stakeholder influence to establish a resilient and metrics-driven production ecosystem.
Key Responsibilities
Enterprise Production Governance
- Establish and enforce enterprise-wide production governance frameworks across applications and platforms.
- Drive standardization of operational controls, support models,
observability requirements, and production processes across technology domains.
- Act as the central production governance authority for Corporate Banking Technology platforms.
- Build and maintain a production control tower model providing visibility into production health, risks, and service readiness.
Production Readiness & Release Governance
- Own enterprise production readiness assessment processes.
- Define and enforce production acceptance criteria for all application releases.
- Lead Architecture Review Board (ARB) and production readiness gate reviews.
- Ensure applications satisfy requirements around:
- Monitoring and observability
- Operational support readiness
- Capacity planning
- Recovery procedures
- Incident playbooks
- Risk and compliance controls
- Prevent production risks through proactive governance and release oversight.
Reliability Engineering & Observability
- Define
📌 Senior Principal Manager-Tech Ops Engineering-SUPPORT SERVICES-CTO (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai
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