In the Compressor Technique Service (CTS) division a program named Stellar has the aim to implement a current CRM system to support the business processes of the Service to Close process of the customer centers globally. The main strategic goal is to modernize and simplify the global IT landscape and have a 360° view on our customers and assets to improve our customer satisfaction. The CTS Operations department has selected Microsoft Dynamics as a solution and the product which has been developed is called Wings.
Job description
As an Application Support Engineer, you will be responsible for resolving technical issues, supporting end-users, monitoring system performance, and ensuring smooth day-to-day operations of critical business applications like Wings. You will be part of our Application Support and Maintenance Team and work closely with the project team of Stellar of CTS Operations.
Your key responsibilities
Application Support
- Provide Level 1 and Level 2 support per SLA guidelines for business applications,
ensuring timely resolution of incidents and service requests.
- Troubleshoot application errors, data issues, and user-reported problems in D365.
- Collaborate with internal teams and vendors to escalate and resolve complex issues.
- Work with project team to validate and test fixes before production deployments in rollouts.
- Facilitate UAT sessions, perform basic debugging or assist in error log analysis.
Monitoring & Maintenance
- Analyse business process related issues, monitor application performance, logs, and alerts using standard tools to reproduce and troubleshoot issues.
- Perform routine maintenance tasks, including data updates, job monitoring, and health checks.
- Support application deployments, patches, and configuration changes.
- Manage user access requests, ensuring proper role-based security.