Join us at Orange Business
We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic workplace to develop and perfect your skills in a field filled with exciting challenges and opportunities.
About the role
The Technical Implementation Manager (TIM) is a specialist role for the network solutions and their integration, and is the technical coordinator for any changes applied on the customer network, on a “pool of resources” basis. He is required to deliver on-time and error-free implementation of the customer equipment, and to perform proactive network auditing. The aim is to maximize the quality of the delivered services and ensure customer satisfaction.
More specifically,
the Technical Integration Manager: - Follow the Change Management process as a Change Implementer, ensuring that the SOW is clear, risk assessment performed, - Prepare and implement the device configurations across network components taking into account the customer design specifics with a constant Zero Outage objective, - Enable the Release Management Policy by implementing the devices upgrades and by ensuring consistency in terms of release deployed for the customer. - Improve service availability and service continuity in the main the components are configured and integrated (main/backup mechanism, fallback implementation,…) - Contribute actively during the transition activities with project teams. - Support in implementing temporary solutions in case of long lasting incidents causing customer isolation. - Integrates the different technologies (legacy/BVPN and modern/SDWAN) to provide the be