Job Description:

The Specialist I, Professional Services will serve as the liaison between
internal teams to support and ensure all incoming requests for services are
handled with appropriate action. The Specialist I, Professional Services will
review and monitor client requests, work with appropriate subject matter experts
where needed, and propose recommended solutions based on client needs through a
strong understanding of NextGen product solutions.

* Monitor and triage client requests received through a variety of sources to
provide subject matter expertise (SME) for billable and other services across
multiple domains and solutions, such as behavioral health, interoperability,
dental, hosting, mobile, telehealth, patient portal, population health,
implementation and training, and consulting services.

* Resolve or assign cases to appropriate Skilled Services team and/or SMEs
to facilitate resolution; monitor cases through completion and communicate
progress, as needed.

* Partner with requestors to ensure submitted requests contain accurate




information; perform necessary follow up to request clarification, as needed.

* Facilitate a variety of internal calls, including client discovery calls and
create statements of work (SOWs) to ensure needed solutions are clearly and
accurately defined.

* Update, maintain, disseminate, and implement standard process and procedure
documentation across the Sales Support team.

* Assist the Professional Services/Sales Support teams to implement changes to
the Sales Support Process as it evolves with ever-changing business needs.

* Collaborate with management to review plans and objectives to implement
recommended changes and communicate updates in process and/or procedure to
Sales Support team.

* Gather, compile, review and respond to VOC (Voice of the Client) feedback
received from internal clients; provide recommendations for updates or
changes to increase efficiencies and meet client expectations based on the
receiv

📌 Specialist I, Professional Services (Bengaluru)
🏢 NextGen Federal Systems
📍 Bengaluru