Job Summary:

Responds to customer inquiries, expedites critical orders, communicates
dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

* May provide quote preparation, order tracking, backlog processing, invoicing,
returns, discrepancy resolution, customer credit problems and/or other such
support to sales team members and/or external customers (including order
expediting, stock queries, reporting and stock rotation).
* May Identify, investigate, and participate in opportunities to improve
processes and procedures, to include various key performance metrics.
* Ensures that good customer relations are maintained and customer claims and
complaints are resolved fairly, effectively and in accordance with consumer
laws.
* Maintains and updates electronic and/or hard copy records as required.
* Other duties as assigned.

Job Level Specifications:

* Extensive knowledge of the organization, job, practices and procedures,
enabling a high level of contribution.
* Completes complex assignments requiring significant judgment,



initiative and
problem solving skills.
* Work is performed under minimal guidance and assigned in the form of desired
expectations. Independent judgment is used to determine best approach and
creativity is expected to achieve maximum results and handle recent situations.
* Collaboration with internal or external contacts. May participate on teams
for special assignments. Responds to requests from senior management,
internal and/or external contacts.
* Actions may have significant impact to department as well as others. Errors
may be difficult to detect and remedy and potentially result in loss of
customer business, materials, money and/or time.

Work Experience:

* Typically requires a minimum of five years of related experience.

Education and Certification(s):

* High School Diploma or equivalent

Distinguishing Characteristics:

* Must have computer, email, phone, communication and problem solving skills.

📌 Customer Service represtentative (Bengaluru)
🏢 avnet
📍 Bengaluru