Company: Biganto
Department: Customer Support
Employment Type: Full-Time
Experience Required: 2+ Years
Work Location: On-Site
Working Days: Monday Saturday (6 Days Working)
About the Role
Biganto is looking for a confident, skilled, and customer-focused Customer Support Executive to join our team. We are seeking a female candidate with excellent communication and calling skills who can effectively interact with clients, resolve queries, and deliver presentations when required. The ideal candidate should be proactive, customer-centric, and capable of maintaining strong client relationships.
Key Responsibilities
• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries and provide accurate information about products and services.
• Resolve customer concerns and complaints efficiently while maintaining a positive customer experience.
• Conduct follow-up calls and maintain regular communication with clients.
• Deliver product demonstrations and presentations to prospective and existing customers.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain customer records and update CRM systems regularly.
• Assist customers throughout their journey and ensure high customer satisfaction.
• Generate reports related to customer interactions and feedback.
• Support the sales and operations teams whenever required.
Required Skills & Qualifications
• Minimum 2 years of experience in Customer Support, Customer Success, Client Servicing, Telecalling, or a similar role.
• Excellent verbal and written communication skills.
• Strong calling and interpersonal skills.
• Ability to confidently deliver presentations and product demonstrations.
• Good problem-solving and conflict-resolution abilities.
• Strong organizational and time-management skills.
• Basic knowledge of CRM tools and Microsoft Office.
• Professional attitude with a customer-first approach.