Role Overview

The SAP Customer Success Lead will own post-onboarding customer success, delivery stability, adoption depth, and measurable business value for enterprise SAP testing programs. The role operates at a senior individual-contributor or lead level, bridging customer stakeholders, SAP functional teams, QA leadership, delivery governance, and product engineering. The position reports into customer success, delivery, or product-led leadership and is expected to influence testing strategy without requiring formal line authority over every stakeholder. The role is designed for a structured professional who can translate SAP testing complexity into transparent adoption plans, execution discipline, measurable outcomes, and sustained platform value.

Key Responsibilities

• Own end-to-end customer success after onboarding, ensuring platform usage translates into measurable SAP testing outcomes.

• Establish adoption goals, value metrics, governance cadence, and success plans for each assigned enterprise account.

• Drive measurable improvements in regression suite reduction,



automation coverage, defect leakage, execution efficiency, and release readiness.

• Partner with SAP functional leads to validate end-to-end business processes across O2C, P2P, RTR, and adjacent integrated flows.

• Align test automation strategy with SAP S/4HANA landscapes, Fiori/UI5 applications, OData APIs, release cycles, and transport strategies.

• Guide customer teams on test design, data-driven testing, API-driven integration validation, regression optimization, and automation maturity.

• Run weekly delivery reviews, KPI dashboards, risk registers, issue trackers, executive summaries, and action-oriented governance forums.

• Interface with QA leaders, SAP program teams, functional consultants, business owners, delivery managers, and product stakeholders.

• Own escalations calmly, isolate root causes, coordinate resolution owners, and communicate recovery plans with clarity and urgency.

📌 Customer Success Lead (Bengaluru)
🏢 Manav Sansadhan Vikas Salaahkar
📍 Bengaluru