Summary:
The Level 2 Network Operations Engineer is responsible for maintaining the stability, availability, and performance of the global network infrastructure across various technologies, with a focus on proactive monitoring and incident resolution to ensure high service quality and customer satisfaction.
Responsibilities:
- Continuously monitor network services and infrastructure for issues.
- Supervise health and availability of LAN, Wi-Fi, Firewall, Zscaler, SD-WAN, and WAN environments.
- Investigate and resolve incidents escalated from Level 1 support.
- Execute service requests and work orders for network operations.
- Support daily network operations across global regions.
- Create and maintain operational documentation and knowledge articles.
- Identify opportunities for operational improvements and support automation initiatives.
Must Haves:
- Expert level experience in Enterprise Wi-Fi environments
- Expert level knowledge of LAN and Switching
- Expert level proficiency in Zscaler solutions
- Expert level experience with Firewall technologies
- Expert level understanding of SD-WAN
- Expert level knowledge of ITIL
- Expert level experience in WAN and Underlay
Nice to Haves:
- Certifications related to network technologies (e.g., CCNP, CCIE)
- Knowledge of scripting languages (e.g., Python, PowerShell)
Other Details:
- Location: Pune, Maharashtra, India
- Planned Start Date: 15/07/2026
- Purchase Order Duration: 6 months