We're looking for an experienced Warehouse & Logistics Manager to own end-to-end warehouse, fulfillment, and logistics operations for our quick-growing D2C brand.
Key Responsibilities
* Manage end-to-end warehouse and fulfillment operations.
* Ensure 100% on-time label generation and same-day order processing.
* Coordinate with 3PL and courier partners for timely pickups and deliveries.
* Improve delivery percentage while reducing RTO and order cancellations.
* Drive NDR (Non-Delivery Report) management and ensure maximum order recovery.
* Negotiate and secure the best freight rates and service levels from logistics partners.
* Monitor and resolve courier weight discrepancies to minimize excess freight charges.
* Plan inventory and coordinate purchases to eliminate pending orders and stock-outs.
* Maintain warehouse accuracy through regular stock audits and inventory reconciliation.
* Ensure high packing standards and product quality before dispatch.
* Monitor dispatch SLA, order aging, and warehouse productivity.
* Optimize courier allocation based on delivery performance, cost, and serviceability.
* Build SOPs, train the warehouse team, and continuously improve operational efficiency.
* Track and report key warehouse and logistics KPIs on a daily basis.
Key KPIs
* Delivery Percentage
* Dispatch SLA Adherence
* Pending Orders
* NDR Recovery Rate
* RTO %
* Weight Discrepancy Claims
* Logistics Cost per Order
* Courier Pickup Success Rate
* Inventory Accuracy
* Order Processing Time
* Damage & Packing Error Rate
Requirements
* 3+ years of experience in warehouse operations, D2C fulfillment, and logistics.