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Purpose of the role

The internal and supplier assurance (ISA) solutions business partners with
clients to build trust in their internal organisation and across their value
chain. ISA has undergone a tremendous amount of growth and continues to do so;
this role will support this growth across the globe.

To remain relevant and deliver against our value proposition we need leaders for
driving the success of complex, multi-regional client engagements. This role is
essential in translating client objectives into actionable plans, ensuring
exceptional delivery and consistent value across every touchpoint. By
orchestrating collaboration between internal teams and stakeholders worldwide,
the program manager elevates the client experience and fosters lasting
partnerships.

Key Responsibilities & Accountabilities:

Account Management & Program Delivery

* Manage assigned Global and Strategic Accounts to ensure onboarding and




maintenance activities are completed in accordance with delivery plans.

* Monitor deadlines, quality standards, and resource allocation to ensure
effective execution of client programs.

* Develop and implement comprehensive project plans that support both
short-term milestones and long-term client outcomes.

* Oversee project delivery across assigned accounts to ensure high-quality
outputs, on-time execution, and adherence to budgetary constraints.

* Attend client meetings as required to support delivery, performance
management, and issue resolution.

* Monitor talent pool of auditors to ensure qualifications and training is
maintained to support grow strategic programs

SLA Compliance & Performance Monitoring

* Ensure compliance with Service Level Agreements across assigned accounts.

* Track and monitor account KPIs and operational performance metrics to support
optimal service delivery.

* Provide regular, detailed updates to the Senior Program Manage

📌 Senior Program Manager (India)
🏢 BSI
📍 India