Overview

The Associate Software Licensing C Support is responsible for managing software license requests and providing end-user support for software-related services. This role is critical in ensuring efficient license utilization, seamless access to tools, and continuous improvement through automation and AI-driven solutions.
Responsibilities
- Provide L1/L2 support: software queries, installations, and access issues
- Guide users on approved tools, alternatives, and best practices
- Troubleshoot licensing and activation issues
- Manage software lifecycle: process requests (new, review, renewals, de-allocation); maintain accurate license allocation and inventory tracking
- Coordinate with Procurement, Finance, and Vendors: support license acquisition, approvals, and renewals
- Operate in high-volume environments: manage ticket queues and ensure SLA adherence
- Drive automation and AI adoption: improve workflows (ServiceNow or similar); enable automation, self-service, and AI-driven support (copilots, chatbots)
- Ensure compliance and governance:



support audit readiness and licensing compliance; standardize processes and improve efficiency
Key Skills Competencies
- Solid knowledge of: ServiceNow (catalogue, workflows, reporting)
- Software licensing and asset management
- Experience in: High-volume request environments
- Process automation (RPA, workflows, scripting)
- AI tools, copilots, chatbot integrations
- Understanding of: AI-assisted service desks
- Intelligent routing and optimization
- Exposure to large-scale transformation initiatives
- Core competencies: Problem-solving and analytical mindset
- Automation-first thinking and process optimization
- Strong stakeholder communication
- Data-driven decision-making
- Ownership and accountability
Qualifications
- 5-7 years of experience in Software Support / SAM / ITSM / Server Licensing
- Bachelor's degree in IT, Business, or related field
- ITSM: ServiceNow (preferred) or equivalent
- SAM Tools: Flexera, Ser

📌 Senior Associate (Gurugram)
🏢 Publicis Resources
📍 Gurugram