Job Description – Zendesk Implementation Consultant
Role: Zendesk Implementation Consultant
Experience: 4+ Years
Location: Bangalore Preferred (Fully Remote – Open Across India)
Shift: UK / European Time Zones (Fixed or Rotational Based on Project Needs)
About the Role
We are looking for an experienced Zendesk Implementation Consultant to lead end-to-end implementation and optimization projects for global customers across the US and Europe.
This is a customer-facing, individual contributor role where you will be responsible for gathering requirements, configuring Zendesk solutions, driving adoption, managing stakeholder expectations, and ensuring long-term customer success. The ideal candidate should have strong consulting skills, hands-on Zendesk implementation experience, and the ability to work independently with enterprise customers in a remote setting.
Key Responsibilities
Zendesk Implementation & Delivery
Lead end-to-end Zendesk implementation projects, including discovery, solution design, configuration, testing, deployment, and hypercare support.
Configure and customize Zendesk products such as:
Zendesk Support
Zendesk Guide
Zendesk Chat / Messaging
Zendesk Explore
Zendesk Talk
Zendesk AI and Automation features
Gather business requirements and translate them into scalable Zendesk solutions.
Design workflows, ticket routing rules, SLAs, business rules, macros, triggers, automations, and reporting capabilities.
Ensure smooth go-live and successful user adoption across customer organizations.
Customer Consulting & Success
Act as a trusted advisor and Zendesk subject matter expert for customers.
Recommend industry best practices for customer support operations and service management.
Conduct workshops, solution demonstrations, training, and stakeholder presentations.
Drive platform adoption and continuous improvement initiatives.
Partner with customer leadership teams to maximize business value from Zendesk investments.
Support customers in resolving busi