Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed.
This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives outstanding outcomes.
Job Summary
As an Enterprise Customer Success Manager (CSM), you will shift the focus of customer management from a standard, task-driven process to an insight-driven strategy. In this role, you will own the entire lifecycle management of our highest-value enterprise accounts—guiding clients seamlessly from post-sale onboarding to strategic optimization and renewal.
You will serve as a strategic business partner and advisor, completely responsible for driving the deployment and full adoption of Prisma Airs and our broader Enterprise AI security product portfolio. By partnering closely with client stakeholders and C-suite executives (such as CISOs and CTOs), you will ensure that automated security workflows deliver clear business value, maximum return on investment (ROI), and lon