Overview

The People Experience & Operations Coordinator is responsible for providing best-in-class employee experience across the Employee Lifecycle (hire to retire) . As a key member of our People Experience & Operations team, the role holder will play a pivotal role in driving on ground employee processes ( with explicit KPIs and service levels) .Role is pivotal in supporting India BU agenda of digitization and seamless employee experience through identified priorities for the People Experience & Operations vertical that will support HRBP leads in HQ Functions & Beverages

Responsibilities

1. Employee Processes & Admin
- Serve as a first-point contact for employee inquiries regarding policies, benefits, payroll, schedules, procedures and all processes pertaining to employee lifecycle.
- Drive learning admin for identified employee groups, facilitation of training, tracking, follow up and closure
- Support employee engagement programs such as Dil Se, Plant days, and other engagement interventions (OHS) followed by communications and surveys.

2. Digitization




- Drive the overall BU digitization agenda – specifically for plant like Schoox and other myServices related workflow processes
- Identify areas of opportunities that can be streamlined and elevated using digital tools.

3. Compliance Support
- Maintain confidential employee files, ensuring documentation compliance for audits.
- Collaborate with Safety and Operations teams to track training, certifications, and required adherence to controls.

4. CoE led interventions
- Coordinate training sessions, track completion, and maintain required training records as cascaded by center of excellence for TM , TR and PE&O;
- Support performance-review cycles by organizing timelines, forms, and reminders- through identified interventions like communication, in-house sessions etc. Support PMP on ground activation for all phases (objective setting, mid year and year end) covering all frontline employees
- Support on Core Peopl

📌 People Operations Coordinator (Gurugram)
🏢 PepsiCo
📍 Gurugram