We are supporting our reputed client in hiring an
Assistant Manager / Service Engineer
to lead after-sales service operations and provide technical support to customers in the Food & Pharma processing industry. The role involves handling customer service requests, warranty claims, installations, commissioning, troubleshooting, and leading the service team to ensure exceptional customer satisfaction.
Role Purpose
To manage after-sales service operations, provide technical support to customers, lead the service team, and ensure timely resolution of customer complaints while supporting the growth of the spares and service business.
Key Responsibilities
1. Customer Claims Handling – In-House Product Servicing
- Acknowledge and respond to customer complaints and service requests.
- Inspect returned components and prepare initial inspection reports.
- Plan repair activities and recommend required spare parts.
- Coordinate warranty claim approvals and Free-of-Cost (FOC) spare processing.
- Coordinate with the Sales team for service quotations and sales order creation (FOC/Chargeable).
- Repair products as per standard assembly procedures.
- Perform testing/trials and obtain customer feedback.
- Coordinate with the Logistics team for dispatch of repaired products.
2. Customer Complaint Handling – In office Service
- Plan and schedule customer service visits.
- Diagnose faults and recommend corrective actions.
- Coordinate spare parts requirements and warranty approvals.
- Perform on-site repair, installation, testing, and commissioning.
- Prepare and submit detailed service reports after every visit.
3. Online Technical Support
- Provide technical assistance via phone, email, and video calls.
- Support customers during installation,
📌 Service Engineer/Asst. Manager (Pune City)
🏢 BioTalent Search®
📍 Pune City
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