Overview
DevOps Engineer
Kolkata, India | Remote
About the Role
The DevOps Engineer with cloud automation knowledge and experience will be responsible for maintaining Cloud Customer Infrastructure availability and uptime, ensuring customers experience the performance and throughput of the Cloud Service we manage. In this role, you'll be at the heart of cloud operations — responding to incidents, driving proactive improvements, and collaborating with global teams to deliver reliable, high-performing cloud environments.
Your Role Responsibilities? Here's What You'll Do.
Manage day-to-day operations of Cloud production, pre-production, and other workplace infrastructure; ensure systems availability, performance, capacity, and continuity through proper response to incidents, events, and problems reported by customers and monitoring & observability tools
Participate in on-call rotation including nights and weekends; monitor Slack channels, system-generated alerts,



and dashboards and take necessary action to resolve requests within defined SLAs; support off-hour work and accommodate overlapping shifts with other regional teams as needed
Strictly follow Change Management, security compliance, and Incident Management procedures to adhere to corporate and Cloud Operations processes and regulations; comply with all corporate and departmental privacy and data security policies including Hyland's Information Systems Security Policy
Analyze observability data and perform proactive actions to improve stability and performance of cloud environments; perform periodic checks and tasks including testing monitors, backups, and business continuity (BR/DR) procedures
Perform Cloud environment stack creations, upgrades, Cloud deployments, and support tasks; follow existing Cloud Operations procedures including playbooks, runbooks, and guides, and contribute to improving documentation
Communicate and collaborate with Global Cloud Operations, Product Development, and Engineering teams; e

📌 DevOps Engineer (Kolkata)
🏢 Hyland
📍 Kolkata