Innovior is a leading boutique Digital Transformation consultancy. About the Role We are looking for a proactive Analyst to join our Shared Services Platform (SSP). This role is ideal for early-career professionals who enjoy client interaction, problem-solving, and building foundational consulting skills while working with modern automation, cloud, and data technologies. The SSP operates as a centralised shared services function, supporting Managed Services, Project Delivery, and PMO activities across all Innovior service lines. Analysts in the SSP provide day-to-day client support while gaining exposure to delivery governance and project work, with opportunities to be seconded into client engagements as demand arises. This role provides a structured pathway into our Intelligent Automation service line with high-performing Analysts progressing quickly. Key Responsibilities Client Support & Service Delivery Monitor and respond to client service tickets via ITSM platform, ensuring resolution within agreed SLAs Provide explicit,



professional updates and resolutions to clients via ticketing systems and email Support ongoing managed services activities, including incident handling, service requests, and minor enhancements Escalate complex issues to senior consultants and technical specialists as required Client Engagement Build strong working relationships with client stakeholders through clear communication and regular updates Participate in client-facing meetings to discuss ticket status, recurring issues, and service improvements Represent the SSP professionally as a first point of contact for supported clients Reporting, Governance & PMO Support Support centralised PMO activities within the SSP, potentially including: o Status reporting and tracking o Risk, issue, and dependency registers o Maintaining delivery documentation, templates, and standards Assist with improving service processes and governance over time Project & Secondment Support Be seconded to project team

📌 Analyst- Intelligent Automation (New Delhi)
🏢 Innovior
📍 New Delhi