Job Title

:

Assistant Store Manager

Department

:

Retail Stores

Reports To

:

Store Manager

Role Summary

:

The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.

Key Responsibilities

:

Customer Focus
● Assist in fostering a customer-centric culture by ensuring exceptional customer service.
● Exhibit emotional intelligence to build trust and rapport with customers.
● Handling escalated customer queries, concerns, and feedback with professionalism and empathy.
● Monitor adherence to company policies and guidelines by all team members.

Sales Mastery
● Contribute to driving the store sales targets, including category-wise goals.
● Assist in leveraging data insights to optimize inventory and identify growth opportunities.
● Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.

Leadership Excellence




● Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.
● Assist with resolving team conflicts and fostering a team-oriented work environment.
● Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.
● Assist in employee schedules, provide feedback on performance reviews.

Change Management
● Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.
● Promote flexibility and enthusiasm for adopting new processes and technologies.

Decision-Making
● Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.
● Assist in analysing store performance metrics and implementing improvements.

Store Operations Excellence
● Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.
● Supervise daily store operations, inclu

📌 Assistant Store Manager-Whitefield-Bangalore (Bengaluru)
🏢 Kushals Retail
📍 Bengaluru