Join Teleperformance – Where Excellence Meets Prospect
Teleperformance is a leading provider of customer experience management,
offering premier omnichannel support to top global companies. Our diverse
service locations, including on-site and work-at-home programs, ensure
flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships
within our teams and communities. Our dedication to employee satisfaction
distinguishes us.
Utilize advanced support technologies and processes engineered to achieve
outstanding results.
We cultivate lasting client relationships and make positive contributions to our
local communities.
Become Part of an Exceptional Team
Join Teleperformance, where our world-class workforce and innovative solutions
drive success. Experience a workplace that values your development, supports
your goals, and celebrates your accomplishments.
Job Description
Contact Center Customer Service: Technical provides post-sale technical customer
service to business or end-consumer customers via phone, online chat, or text
including:
•Responding to a high volume of low complexity technical inquiries (e.g.,
equipment or software installation/activation/troubleshooting, providing
technical product specifications & information on compatibility with other
products, etc.)
•Providing responses to customer inquiries based on pre-determined scripts and
other response guidance tools
•Recommending alternative products or services (e.g., warranties) as part of
customer issue resolution
This position is not compensated based on achievement of sales targets. Work
Environment: Typically located in a call center environment
Positions on this level applies subject matter knowledge and understands the
specific needs or requirements of specific problems and applies skills/knowledge
thereafter. Specialized schooling or previous practical experience likely to be
required. Understands and demonstrates t