We are looking for a ServiceNow Developer with deep ServiceNow ITOM expertise to drive the CMDB enrichment and Hardware Asset Management (HAMPRO) implementation as part of a global AIOps transformation programme. The role will own the end-to-end technical design and delivery of CMDB population across Digital and Retail domains — covering manual CI import for Digital applications, automated CI discovery via Service Graph Connectors (Meraki, Workspace ONE, InTune, Azure) for the retail hardware estate, and full HAMPRO lifecycle implementation.
JOB RESPONSIBILITIES:
CMDB Design & Delivery
- Lead the CMDB upliftment programme — owning CI class model design, CI relationship mapping, and the end-to-end population strategy across domains
- Design and implement manual CSV import process for Digital application CIs — defining import templates, field mapping and Transform Map configuration
- Configure and validate Service Graph Connectors: — ensuring accurate CI discovery and store hierarchy population
- Design the store hierarchy and validate API integration for Asset reference data
- Define CMDB data quality rules — master join key, duplicate CI prevention, device retirement process, firmware/OS currency — and implement enforcement via Transform Map validation
- Establish CMDB completeness reporting using Platform Analytics and define completeness KPIs
HAMPRO Implementation
- Lead the Hardware Asset Management Skilled (HAMPRO) implementation — covering hardware lifecycle tracking, warranty management, financial asset records and device replacement workflows
- Design HAMPRO CI model for hardware — aligning to the CMDB hardware CI class model
- Configure warranty expiry alerting, EOL management workflows and procurement integration for automated device refresh
- Build Flow Designer workflows for device replacement RITMs — procurement request, device provisioning, monitoring onboarding, and retired asset decommissioning
- Integrate HAMPRO asset records wi