We are seeking a result-driven Assistant Manager Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.
Key Responsibilities
Sales & Revenue Growth
- Drive daily, weekly, and monthly sales targets through inside sales channels.
- Monitor lead conversion funnels and optimize performance.
- Develop strategies to improve connect rate, qualification, and closures.
- Identify upsell and cross-sell opportunities.
Team Management
- Lead, coach, and mentor inside sales executives.
- Monitor individual performance and ensure KPI achievement.
- Conduct daily huddles, call audits, and performance reviews.
- Drive motivation and team productivity.
Lead & Process Management
- Ensure timely lead allocation and follow-up adherence.
- Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures.
- Improve lead handling processes to maximize conversions.
- Work closely with marketing to improve lead quality.
Quality & Training
- Monitor call quality and adherence to sales scripts and processes.
- Identify training needs and conduct refresher coaching.
- Improve objection handling and customer engagement standards.
Reporting & Analytics
- Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence.
- Generate performance dashboards and insights.
- Use data to drive decision-making and continuous improvement.
Customer Experience
- Ensure a consultative sales approach and excellent customer experience.
- Handle escalations and critical customer concerns when required.
Preferred Skills
- Experience in D2C or h
📌 Assistant Manager-Inside Sales (Pune)
🏢 Arcatron Mobility
📍 Pune
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