Overview
Associate IT Operations Administrator

India Bengaluru
Emmes Group: Building a better future for us all.

Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma. Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience.

We believe the work we do will have a direct impact on patients’ lives and act accordingly. We strive to build a collaborative culture at the intersection of being a performance and people driven company. We’re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company. If you share our motivations and passion in research, come join us

Primary Purpose




The Associate IT Operations Administrator cum Product Support is responsible for supporting and maintaining the organization’s IT systems, enterprise applications, and end-user services to ensure reliable and productive business operations. This role provides technical support to internal users and external clients through multiple communication channels including voice calls, email, Microsoft Teams, ticketing systems, and remote support tools.

The position requires strong experience in customer support and product support environments, with the ability to troubleshoot application, system, device, and user-related issues while delivering excellent customer service and communication. The role includes user onboarding/offboarding, account administration, endpoint management, application support, and support for Microsoft 365 technologies including Intune, Teams, Entra ID, and endpoint devices such as Windows laptops, Mac devices, iPad

📌 Associate IT Operations Administrator (Bengaluru)
🏢 Emmes Group
📍 Bengaluru