You'll own the engagement and effectiveness of programs running on NWORX's voice-based AI coaching platform — across educational institutions and corporates. Your users range from students and fresh employees to managers and senior leaders. Your client stakeholders include HR teams, university staff, and business managers.
Drive program participation and completion — nudge, follow up, and keep the energy alive across cohorts
Manage the NWORX platform backend for active cohorts — configure, monitor, troubleshoot
Collect and analyze engagement and outcome data; build reports that actually tell a story
Be the connective tissue between client stakeholders and internal teams — surface concerns, relay feedback, close loops
Facilitate onboarding sessions for participants, coaches, and facilitators (including creation of relevant collateral)
Coordinate program events across multiple stakeholders
Feed insights from the field into product and content teams
What you bring
Excellent communication — written and verbal; you can tell a clear & concise story tailored to the audience, and write a crisp email
Comfort with data — MS Excel/Sheets for analysis, PowerPoint/Slides for sharp storytelling
Ownership mindset — you track program success metrics like they're yours to move
Empathy with range — you can build rapport with a nervous student and a senior leader
Digital savviness — you pick up new tools quickly and aren't afraid of a dashboard
Critical thinking and fast iteration — you receive feedback well and act on it faster
Growth Mindset - A genuine interest in learning, development, and what makes people grow
Bonus: You have a sense of humor. Work is more fun that way.
Who should apply
Fresh graduates or MBA students looking to build at the intersection of client success, program management, and AI-powered learning