The Receptionist is the first point of contact for patients and visitors. The role is responsible for providing a warm and professional welcome, managing patient registration, scheduling appointments, handling inquiries, coordinating with various hospital departments, and ensuring a seamless patient experience while complying with hospital policies and NABH standards.
Key ResponsibilitiesFront Office Operations
- Welcome patients and visitors courteously and provide appropriate assistance.
- Register OPD, IPD, emergency, and corporate patients in the Hospital Information System (HIS).
- Schedule, reschedule, and confirm appointments with consultants.
- Verify patient details and ensure accurate data entry during registration.
- Guide patients and visitors to the appropriate departments and services.
- Coordinate patient admissions, transfers, and discharge formalities with relevant departments.
Patient Service
- Respond to patient and visitor inquiries in person and over the phone.
- Provide information regarding hospital services, consultant schedules,
and departmental locations.
- Handle patient concerns and escalate unresolved issues to the Reception Team Leader or Front Office Manager.
- Ensure a positive and qualified patient experience at all times.
Administrative Responsibilities
- Maintain daily patient registration records and appointment logs.
- Ensure proper filing and maintenance of reception-related documents.
- Coordinate with Billing, TPA, Nursing, Medical Records, Housekeeping, and Security departments for smooth patient flow.
- Prepare daily reports and MIS as assigned.
Communication
- Answer incoming telephone calls promptly and transfer calls to the appropriate departments.
- Take accurate messages and ensure timely communication.
- Maintain effective communication with doctors and hospital staff regarding appointments and patient movement.
Quality & Compliance
- Maintain confidentiality of patient information at all times.
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