We are looking for a proactive Account Manager to own the client relationship after a SaaS deal is closed. This role is responsible for
delivering product demos to prospects/clients, supporting clients through onboarding, and acting as their primary point of contact for
ongoing support, renewals, and upsell opportunities. The ideal candidate is someone who can balance being product-savvy, client-friendly, and revenue-focused all at once.
Key Responsibilities
1. Product Demonstrations
- Conduct live product demos for prospective and existing clients
- Customize demo flow based on the client's use case and pain points
- Address product-related questions and objections during demo calls
- Coordinate with the Sales team to schedule demos at the right pipeline stage
2. Client Onboarding Support
- Guide current clients through account setup and initial product usage
- Ensure a smooth handoff from Sales to onboarding, per the Zero Hour process
- Resolve early-stage client queries and troubleshoot basic issues
- Escalate technical/product issues to the relevant internal team
3.
Account Management & Support
- Act as the single point of contact for assigned client accounts
- Respond to client queries and support requests within defined SLAs
- Maintain regular check-ins with clients to ensure product adoption and satisfaction
- Track and resolve client issues, looping in relevant teams where needed
4. Retention & Renewals
- Monitor account health and usage to flag churn risk early
- Own the renewal conversation and ensure timely contract renewals
- Conduct periodic account reviews with clients (performance, usage, value delivered)
5. Upsell & Expansion
- Identify upsell/cross-sell opportunities within existing accounts
- Present relevant product upgrades/add-ons via demos as needed
- Draft and share expansion proposals in coordination with the Sales Head
6. CRM & Reporting
- Maintain updated account records, notes, and interaction history in CRM
- Track demo-to-conversion