- Company Overview
: HOBFIT is a tech-enabled women's health platform transforming the way women approach holistic wellness. By combining medical expertise, AI-powered fitness, personalized nutrition, and habit-based coaching, we empower women to achieve sustainable, long-term health outcomes through science-backed care. Trusted by over 500,000 users across India and the UAE, HOBFIT serves women at every stage of their health journey.
- Role Description:
We’re looking for a people-first Retention Associate who excels at building meaningful conversations and lasting relationships and
sales
approach
. This role is much more than customer support; it requires understanding consumer psychology, identifying customer motivations, addressing concerns with empathy, and creating personalized experiences that encourage long-term engagement with our brand Key.
- Responsibilities
:
● Engage with customers through calls and other communication channels to understand their concerns, motivations, and expectations.
● Apply principles of consumer psychology to identify reasons for disengagement and influence positive customer decisions.
● Understand customer emotions and behavioral cues to deliver personalized retention strategies. ● Handle objections confidently while maintaining a customer-first and solution-oriented approach. ● Recommend tailored solutions that align with each customer's needs and fitness journey.
● Collaborate with internal teams to resolve customer concerns efficiently and improve the overall customer experience.
● Maintain accurate records of customer interactions and follow-ups.
● Consistently achieve retention, customer satisfaction, and quality targets.
Requirements
:
● Bachelor's degree in any discipline. Candidates with an academic background in English, Psychology, Behavioral Sciences, or related fields will be preferred.
● Robust understanding of customer behavior.
● Excellent verbal communication, active listening, and interpersonal skills wi