Job Description

Sutherland is seeking an attentive and analytical person to join us as Associate Manager, to be responsible for overseeing the quality of calls and customer service delivery. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Responsibilities:
- Keep management updated: Relay vital information in the form of timely and accurate reports
- Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
- Define Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
- Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
- Take the lead: Monitor reports and make changes to the application as required by the program.



Sutherland is seeking an attentive and analytical person to join us as Associate Manager, to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youResponsibilities: Keep management updated: Relay vital information in the form of timely and accurate reportsImpact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observationsDefine Sutherland s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRsStrengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectationsTake t

📌 Associate Manager (Chennai)
🏢 Sutherland
📍 Chennai