Key Responsibilities
1. Collections & Accounts Receivable Management
- Lead AR operations including collections, customer account management, overdue follow-up, escalation handling, and collection strategy execution to improve cash flow and reduce aged receivables.
- Review AR aging, past due balances, collection effectiveness, and customer payment behavior to identify high-risk accounts and drive timely corrective action.
- Develop and monitor collection strategies, payment follow-ups, and escalation plans while maintaining strong customer relationships and business alignment.
2. Cash Application, Reconciliations & Month-End Close
- Oversee cash application activities, unapplied cash resolution, customer account reconciliations, and accurate maintenance of AR balances.
- Drive timely month-end close activities, reporting submissions, reconciliations, journal support, and audit readiness for AR-related processes.
- Ensure accuracy, completeness, and control compliance across receivables reporting, reconciliation, and close deliverables.
3.
Dispute Management & Customer Escalations
- Manage customer disputes, deductions, billing issues, short payments, and escalations to ensure timely resolution and minimize payment delays.
- Coordinate with Sales, Operations, Billing, Customer Service, and Finance teams to resolve root causes and prevent recurring disputes.
- Act as an escalation point for critical customer and stakeholder issues, ensuring qualified communication and timely closure.
4. Reporting, Analytics & Business Insights
- Prepare, review, and present AR performance reports, KPI dashboards, aging analysis, collection trends, and business insights for leadership reviews.
- Monitor and drive key metrics including DSO, overdue percentage, collection effectiveness, cash collection performance, dispute resolution cycle time, unapplied cash, SLA adherence, and aging reduction.
- Use data analysis and business intelligence to identify risks, opportunities, proc
📌 Manager/Assistant Manager (Pune)
🏢 Cummins
📍 Pune