Job Description

We are seeking a motivated and detail-oriented Junior Systems Administrator to support our global, cloud-first IT environment. The role is responsible for maintaining, monitoring, and supporting enterprise systems, ensuring secure and reliable access to business-critical platforms while delivering high-quality technical support across the organization.

Key Responsibilities
- Provide Tier 1 2 technical support for hardware, software, and network issues.
- Troubleshoot endpoints, applications, and collaboration tools.
- Escalate complex issues appropriately to senior team members or specialist support teams.
- Install, configure, and maintain hardware and software.
- Support Microsoft 365 services, including Exchange, Teams, and SharePoint.
- Manage user accounts, permissions, and access controls.
- Support Azure resources and cloud services.
- Monitor system performance, availability, and service health.
- Assist with backup, recovery, and disaster recovery processes.
- Monitor and respond to EDR/XDR alerts.
- Support phishing response, endpoint security,



and access protection controls.
- Assist with audits, policy compliance, and security best practices.
- Automate routine administrative tasks using PowerShell or similar tools.
- Identify opportunities to improve operational efficiency and user experience.
- Maintain accurate system, process, and support documentation.
- Track IT assets, device configurations, and lifecycle information.
- Support the joiners and leavers process, ensuring timely setup and removal of access.
- Provision and deprovision user accounts, devices, and business system access.

Technology Environment
- Microsoft 365
- Azure / Entra ID
- Active Directory
- IntuneQualifications

Skills and Experience
- Solid understanding of Windows operating systems and networking fundamentals.
- Basic knowledge of Azure and modern cloud administration concepts.
- Strong troubleshooting and problem-solving skills.
- Transparent written and verbal

📌 Desktop Support Professional (Bengaluru)
🏢 M3
📍 Bengaluru