Role & responsibilities
- Run the brand's social media day to day: schedule and post content, coordinate creatives with the designer or agency, and reply to comments and messages
- Keep listings, catalogue and pricing accurate across the marketplaces (Amazon, Flipkart, Nykaa, Meesho) and keep the Shopify website up to date
- Process online orders and coordinate with warehouse and courier partners for dispatch and delivery, tracking shipments to closure
- Handle customer queries, complaints and returns until they are resolved
- Coordinate with vendors and internal teams, and keep clean daily records
Preferred candidate profile
- At least 2 to 2.5 years in an operations, e-commerce or coordination role. This is not a fresher role
- A generalist who can juggle several kinds of task in a day and keep them all moving
- Comfortable running business social media (Instagram, Facebook) and finding your way around e-commerce platforms (Amazon, Flipkart or Shopify)
- Comfortable with Excel and everyday digital tools
- Reliable and organised: shows up, follows through, and closes tasks on time without being chased
- Clear written English, and an eye for detail
Note
- Based full-time at the Fort, Mumbai office, near CSMT, 5.5 days a week
- In office role, not remote or hybrid
- Short notice period joiners preferred