Job Description — Senior Principal, Unified Customer Digital Experience
Experience 13 - 15 yrs
Location - Bangalore (Hybrid)
Role Summary
The Principal, Digital Experience Platform is responsible for defining and driving the convergence of the company’s digital ecosystem into a unified customer experience.

This role ensures that all digital touchpoints — including public web, authenticated experiences, eCommerce, search, mobile applications, and strategic platforms such as Unified Commerce Experience (UCE, our multi-brand commerce layer) and Intelligent Front Door (IFD, our AI-powered routing and personalisation gateway) — operate as part of a single, coherent, and consistent experience across the full customer lifecycle.

Acting as a senior technical authority, the role provides strategic direction, establishes standards, and ensures that all teams contribute to a shared vision, balancing application autonomy with overall experience consistency.

Role Context

This is an individual contributor role at Principal level, reporting to the Digital Customer Experience VP .



The role operates with a high degree of autonomy and is expected to lead through influence rather than direct line management, partnering with domain leads and Application teams across the organisation.

Key Responsibilities
- Unified Experience Vision & Strategy
- Define and drive the vision for a unified digital customer experience across all channels and touchpoints
- Ensure consistency of identity, navigation, interaction patterns, and content access
- Eliminate fragmentation and duplication across platforms and domains
- Convergence & Experience Architecture
- Lead the convergence of multiple applications into a coherent model
- Define the structure of a unified experience layer, including:
- Shared identity and session
- Consistent navigation and interaction models
- Common platform services
- Ensure all domains integrate through standardized and scalable patterns
- Cross-Application Integration

📌 Senior Principal, Unified Customer Digital Experience (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru