Learning and Development Manager

Job Description

Location:
Gurgaon

Department:
Talent Transformation

Reports to:
Head of Learning Architecture

Role Overview

We are seeking a highly skilled and forward-thinking
Manager – Learning Design
to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.

This role will combine
instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation
to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.

The ideal candidate will bring both
strategic leadership and hands-on design experience
, with a robust command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the
Chicago Manual of Style
.

Key Responsibilities

1. Learning Design & Strategy
- Lead the design, development, and deployment of
end-to-end learning solutions
across multiple global accounts
- Apply
adult learning principles




to create engaging, outcomes-driven programs
- Partner with stakeholders to align learning strategies with
business goals and performance outcomes
- Ensure consistent application of
instructional design methodologies (ADDIE, SAM, Design Thinking)

2. Team Leadership & Capability Building
- Manage, mentor, and develop a team of instructional designers
- Establish
design standards, governance, and quality assurance frameworks
- Drive capability-building initiatives to strengthen ID competencies and innovation mindset
- Foster a culture of
collaboration, creativity, and continuous improvement

3. Project & Stakeholder Management
- Lead multiple concurrent learning projects with strong governance on
timelines, scope, and quality
- Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
- Manage stakeholder expectations and communicate progress effectively
- Ensure efficie

📌 Learning and Development Manager (Gurugram)
🏢 Atain
📍 Gurugram