Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide excellent customer support through phone calls.
- Process transactions, update records, and maintain accurate documentation of client interactions.
- Identify opportunities to upsell/cross-sell products or services based on customers' needs.
- Escalate complex issues to senior team members when necessary.
Job Requirements :
- 0-1 year of experience in an international call center environment (BPO/Call Centre).
- Excellent communication skills in English language with strong spoken fluency.
- Ability to work effectively in a quick-paced environment with multiple priorities.
- Basic knowledge of computer applications such as MS Office Suite.
📌 Customer Service Executive (Bengaluru)
🏢 NLB Services
📍 Bengaluru
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