Responsibilities
Job Responsibilities
Operational & Compliance Management
- Manage end-to-end SCA operations in alignment with company policies, regulatory requirements, and industry standards.
- Ensure strict adherence to state and federal regulations, internal controls, and audit requirements.
- Apply robust business, operational, and regulatory knowledge to make accurate, timely, and well-reasoned decisions.
- Always maintain audit readiness of the unit and proactively mitigate operational risks.
- Support new process migrations and ensure seamless operational integration.

Collaborator & Business Partnership
Manage collaborator expectations and deliver operational support to PGS in line with service commitments.

Align team efforts with organizational strategy and collaborator business requirements.
- Drive volumes, SLA achievement, and customer satisfaction metrics.

Advance unresolved issues appropriately and collaborate with leadership to drive resolution.
- Build and maintain strong cross-functional relationships to enhance collaboration and delivery.





People Leadership & Performance Management
- Communicate business strategy, organizational goals, priorities, and deadlines clearly to the team.
- Provide team members with a clear vision of business objectives and performance expectations.
- Motivate, coach, and assess team performance to ensure high engagement and productivity.
- Create and monitor action plans for underperformance and provide regular performance status updates to management.

Promote a culture of trust, open communication, accountability, and collaboration.

Acknowledge and honor individual and group accomplishments and outstanding performance.

Training, Coaching & Talent Development
- Design, develop, coordinate, and deliver training programs (large-scale and targeted) for individuals and teams.
- Manage structured training and mentoring initiatives aligned with business needs.
- Provide coaching, feedback, and development support to enha

📌 Assistant Manager Operations (Hyderabad)
🏢 Principal Financial Group
📍 Hyderabad