1. Regional Business & P&L; Ownership
- Own the Profit & Loss (P&L;) for the assigned region.
- Drive regional revenue, profitability, and operational performance.
- Monitor and control operational costs, inventory losses, and wastages. Identify opportunities to improve efficiency and increase profitability.
2. Operations Management
- Ensure smooth functioning of all vending machines within the region.
- Monitor machine uptime and service performance.
- Ensure timely execution of replenishment and servicing activities.
- Drive adherence to operational SOPs and service standards.
- Conduct regular field visits to monitor operational performance.
3. Client Relationship Management
- Serve as the primary operational point of contact for regional clients.
- Build and maintain robust client relationships.
- Manage client escalations and ensure timely resolution.
- Ensure high levels of customer satisfaction and service quality.
4. Warehouse & Inventory Management
- Oversee warehouse operations within the assigned region.
- Ensure accurate execution of STN, GRN, stock transfers, and stock issuance processes.
- Monitor inventory levels and ensure stock availability for uninterrupted operations.
- Ensure FIFO practices and proper inventory handling.
- Minimize inventory losses, damages, expiries, and stock variances.
- Maintain accurate inventory records in company systems. 6. Stock Audit & Compliance
- Conduct periodic physical audits of warehouse inventory and vending machine stock.
- Ensure physical inventory matches system inventory.
- Investigate inventory discrepancies and implement corrective actions. Ensure compliance with company policies, operational standards, and audit requirements.
7. Machine Health & Preventive Maintenance
- Monitor machine performance, uptime, and reliability.
- Ensure preventive maintenance schedules are executed on time.
- Coordinate with technical teams and vendors for machine repairs and servicing.
- Track recurr