Company Description
Apex Actsoft Technologies Pvt. Ltd. is a certified 5-Star Tally Partner providing tailored Tally solutions to businesses of all sizes and across diverse sectors. With more than 22 years of experience, the company focuses on helping organizations streamline operations through customized implementations. The team is committed to enhancing the Tally user experience and delivering domain-specific solutions that make business information integration seamless. Apex Actsoft supports clients with automating repetitive tasks, improving efficiency, and integrating Tally with other systems to enable smooth, hassle-free workflows.
Role Description
The Client Relations Specialist (Field) role is a full time, on-site position based in Thane. The specialist will manage day-to-day interactions with clients, including regular field visits to understand requirements, demonstrate solutions, and ensure effective use of Tally-based products and services. Responsibilities include responding to client inquiries, coordinating with internal teams to resolve issues,
and maintaining high levels of customer satisfaction. The role involves documenting client feedback, identifying opportunities for process improvement, and supporting implementation and post-implementation activities. The specialist will also assist in training client users, following up on service requests, and building long-term professional relationships with key stakeholders.
Qualifications
- Strong client-facing and relationship-building skills, including Client Relations and Customer Support experience.
- Ability to maintain high levels of Customer Satisfaction through responsive service and issue resolution.
- Excellent Interpersonal Skills and Communication abilities, both verbal and written.
- Comfort with field work, including regular on-site visits in and around Thane.
- Basic understanding of business processes; exposure to Tally or similar ERP/accounting software is an advantage.
- Ability to co