Chargebee is seeking a visionary and hands-on Director of Data Analytics, Science & AI Enablement to lead the creation and growth of a data function that powers enterprise-wide AI initiatives. This role will be instrumental in designing, building, and leading a cross-functional team responsible for enterprise data analytics, data science, data governance, and structured data enablement to support advanced AI/ML use cases.

This leader will be a key strategic partner to business and technology executives, enabling insight-driven decision-making and scalable AI applications through up-to-date data architecture and practices.

Roles and Responsibilities:

Data Analytics, Science and AI Enablement Leadership
- Lead the development and deployment of machine learning, generative AI, recommendation systems, and predictive models that improve product intelligence and automation.
- Build and scale AI capabilities across the platform, including personalization, NLP, anomaly detection, and customer segmentation.
- Ensure models are interpretable, ethical,



and aligned with business and customer trust standards.

Business Analytics & Insights
- Drive insights into user behavior, product performance, churn prediction, and lifecycle value using customer and usage data.
- Develop dashboards, KPIs, and self-service analytics tools for marketing, product, sales, and support teams.
- Own the customer analytics roadmap to improve onboarding, conversion, retention, and upsell opportunities.

Team Building & Cross-Functional Leadership
- Build and lead a high-performance team of data scientists, AI/ML engineers, analysts, and data product managers.
- Partner with Product, Engineering, Marketing, Sales, Legal, Risk & Compliance, and Customer Success to align data strategy with business objectives and legal requirements.
- Communicate findings to senior leadership and influence roadmap decisions using data-backed recommendations.

Data Infrastructure & Governance
- Collaborate with Data Engine

📌 Senior Manager (Chennai)
🏢 Chargebee
📍 Chennai