1. Process Management
- Follow established operational processes and Standard Operating Procedures (SOPs).
- Coordinate with internal teams and external vendors to ensure smooth service delivery.
- Maintain process compliance and operational quality standards.
- Update operational records and MIS reports accurately.
2. Booking & Ticketing (0–3 Months)
- Learn and perform domestic flight, hotel, bus, and train bookings under supervision.
- Verify customer details before confirming bookings.
- Assist in preparing travel itineraries.
- Ensure booking details are accurately entered into the system.
3. Booking & Ticketing (Up to 6 Months)
- Independently handle domestic and international travel bookings.
- Process modifications and special travel requests.
- Coordinate with airlines, hotels, and other travel partners.
- Ensure error-free booking confirmations and timely ticket issuance.
4. Reschedule & Cancellation
- Process rescheduling and cancellation requests as per company and vendor policies.
- Inform customers about applicable charges, refund policies,
and timelines.
- Coordinate with vendors for timely completion of requests.
- Maintain accurate records of all modifications.
5. Billing & Documentation
- Generate invoices and verify billing details.
- Maintain customer records and booking documentation.
- Ensure all travel documents are complete and accurate before travel.
- Support finance with billing reconciliation when required.
6. Fresh Query Management (TAT)
- Respond to all recent customer enquiries within the defined Turnaround Time (TAT).
- Provide accurate quotations and travel information.
- Follow up with customers until closure of the enquiry.
7. Reschedule Requests (TAT)
- Complete all rescheduling requests within the committed TAT.
- Keep customers informed throughout the process.
- Escalate delays proactively when necessary.
8. Cancellation Requests (TAT)
- Process cancellation requests within the prescribed TAT.
- Initiat