We are looking for a skilled Inbound Team Lead to join our team at Olyv India, formerly SmartCoin. The ideal candidate will have a strong background in leading teams and handling inbound operations.

Roles and Responsibility
- Manage and supervise a team of customer service representatives to ensure excellent customer service.
- Handle inbound calls, emails, and chats from customers, providing timely and effective solutions to their queries.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with other teams to resolve customer complaints and issues.
- Analyze customer feedback and suggest changes to processes or procedures.
- Ensure compliance with company policies and procedures.

Job Requirements




- Proven experience as an Inbound Team Lead or similar role.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving and analytical skills.
- Experience with CRM software and other customer service tools.
- Robust attention to detail and ability to maintain accuracy.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Inbound Team Lead (Bengaluru)
🏢 SmartCoin
📍 Bengaluru